Flat pricing. Unlimited minutes.
No per-minute meter, no surprise invoice. Pay for the platform, bring your own provider keys, and talk as much as you like. Running at scale, or want it all on one invoice? The Custom tier is quoted per deal.
Free
- ✓1 agent
- ✓Web test console
- ✓1 concurrent session
- ✓7-day call history
- ✓Bring your own API keys
Starter
- ✓10 agents
- ✓2 concurrent sessions
- ✓1,000 hosted platform minutes/mo (BYOK)
- ✓Vocra API keys + SDK access
- ✓Call recordings + AI analysis
- ✓Webhooks & n8n integration
- ✓1,000 transactional emails/mo included
- ✓90-day call history
- ✓AI model & carrier usage billed directly to your provider accounts
- ✓Email support
Pro
- ✓Unlimited agents
- ✓10 concurrent call sessions
- ✓Up to 4,000 hosted platform minutes/mo (BYOK)
- ✓Connect up to 2 phone numbers / SIP trunks
- ✓Up to 3,000 transactional follow-up emails/mo
- ✓Outbound + inbound phone calls
- ✓Batch calling, SMS & email campaigns
- ✓365-day call history
- ✓Priority support
- ✓Predictable $99 flat fee vs. $200+ on per-minute platforms
Enterprise / Custom
- ✓From 10,000 minutes a month
- ✓Model, speech and voice run on our keys — one invoice
- ✓Dedicated voice node & 50+ concurrent calls
- ✓99.9% uptime SLA with service credits
- ✓AI call scoring & dual-channel recording included
- ✓Named engineer, shared Slack channel & onboarding
- ✓Custom carrier routing, or bring your own SIP trunk
- ✓Annual prepay, or keep your own provider keys
Vocra charges a predictable platform fee for voice orchestration and media routing. Speech-to-text, LLM inference, voice generation (ElevenLabs/Aura), and carrier call legs are billed directly to your connected vendor accounts at zero platform markup.
Vocra-provisioned telephony
Optional. Only applies to numbers Vocra provisions and carries for you.
| Pro | |
|---|---|
| Vocra numbers included | 2 |
| Call minutes / month | 4,000 |
| SMS segments / month | 1,000 |
| Emails / month | 3,000 |
| Extra number | $1.0/mo |
| Minute overage | $0.012/min |
| SMS overage | $0.01/segment |
| Email overage | $0.50 / 1,000 |
If you would rather not run a carrier account at all, Vocra can provision numbers for you. Those calls and messages ride Vocra’s carrier, so they come out of the monthly allowance above. When it runs out they stop — unless you switch overage on, in which case the extra is billed at the rates shown, in arrears. Minutes are rounded up per started minute.
Questions
Why is it not priced per minute?
Because per-minute billing is a tax on success — you cannot forecast it, and every extra call feels like a cost rather than a win. Vocra charges a flat platform fee and you connect your own provider accounts, so your call costs are whatever those providers charge, at cost.
What does "bring your own keys" mean?
You add a key from any language model provider you like — Groq, OpenAI, Anthropic, Gemini, DeepSeek, Grok, Kimi or Qwen — a Deepgram key for speech, and optionally ElevenLabs for premium voices and Twilio for phone calls. Vocra stores them encrypted and uses them only to run your calls.
What is a concurrent session?
One live conversation. A Starter plan can run two calls at the same time; a third caller waits. This is the only usage limit, and it exists because each live call holds an open connection on our servers.
Can I cancel any time?
Yes. Cancelling keeps your access until the end of the period you already paid for, then drops you to the Free plan. Your agents and transcripts stay put.
When does a Custom plan make sense?
Past roughly 10,000 Vocra-carried minutes a month, or when you would rather not hold provider accounts at all. A Custom plan starts from the Scale rate and adds what a self-serve tier cannot carry: a dedicated voice node with an uptime SLA, the model and speech stack run on our keys so you get one invoice instead of four, and the quality and analysis suite — AI scoring on every call against your own rubric, dual-channel recording, structured field extraction — with no per-minute metering. You can also keep your own keys and pay only for the platform.
What happens if I go over my included minutes?
Nothing, unless you switch overage on. Vocra-carried calls simply stop when the monthly allowance runs out, which is the safe default — nobody wants to discover a campaign quietly ran up a bill. With overage enabled the extra is billed in arrears at the rate shown in the table above. Minutes on your own SIP trunk or Twilio account are never counted at all.